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service desk analyst

  • IT
  • Edinburgh
  • £12.00 - £14.00 per hour
  • Contract
  • Full Time
  • HQ3437474
  • 25 May 2018
  1. Jobs in Lothian from OutsourceUK
  2. OutsourceUK
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Service Desk / Helpdesk Analyst

A Service Desk Analyst seeking an opportunity to work for our Banking client based in Edinburgh whose main duties will be responding to End user incident or request.

Key skills required for the Service Desk / Helpdesk Analyst

* Under direct supervision responds to end user incidents or requests.
* Conveys a helpful attitude.
* Communication: For basic issues, confers with end users to understand and document inquiries, issues or requests - particularly password resets.
* Documents and tracks requests in ticketing system..
* Conveys information clearly and effectively verbally and in written format.
* Based in Edinburgh.
* Problem Resolution: Responds promptly to requests. Follows documented procedures for problem source isolation. Provides basic solutions to routine device and applications issues based on prescribed guidelines or procedures. Escalates as necessary in a timely manner. Training: Provides basic end user training in fundamental system logon processes.
* Project Participation: May participate as a team member or partner with a senior technician on a project team.
* Demonstrates competencies in own area and in general business principles; may still be acquiring higher skill level
* Works on practical tasks to established procedures
* Typically works with moderate guidance, accountable for individual results and impact on work group
* Deepening knowledge/skill in one skill area or broadening ability over a variety of skills
* Applies knowledge/skills to a variety of standard day to day activities; knows when to refer to others; handles a variety of tasks within own area
* Interprets client needs and works to meet those needs, offering assistance and advice on standard practical issues; may call on others for help in situations outside own area of knowledge
* Understands the key business practices relating to own area; uses this knowledge to focus and improve own work
* Identifies the problem and all relevant issues in straightforward situations; generates possible solutions, assesses each using standard procedures and makes a sound decision

If you are a Service Desk Analyst looking for a new contract opportunities either apply online or if would like to find out about other IT/Financial Services opportunities please contact Denny Jenkins on 01793 437271 or email

Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.

Outsource. Our People. Your Success.

Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.

We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.

The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client.

Please visit our website

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