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2nd Line It Support Analyst - Windows 10 jobs in Edinburgh

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2nd line it support analyst - windows 10

  • IT
  • Edinburgh
  • £120 - £130 per day
  • Contract
  • Full Time
  • 398702
  • 16 May 2018
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Spring Technology's client, a public sector organisation, are currently looking to recruit a 2nd Line IT Support Analyst for an initial 3 month contract on a rate of £120-130/day(inside of IR35) based in Edinburgh or Glasgow.


* Support the Windows 10 upgrade/deployment to approx. 10,000 users.
* Provision of 1st/2nd line Technical IT Support to users.
* Monitor deployment and rebuild failed upgrades.
* SCCM administration/utilisation.
* Customer handover/floor-walking.
* Software installs.
* PowerShell utilisation.
* Documenting of guidance and known fixes.
* Work closely with colleagues, internal and external suppliers.
* Report to line manager on project progress, highlighting any significant issues.


* Minimum 2 years 2nd Line IT Support experience.
* Windows 10 experience.
* Experience with SCCM 2012/2016.
* PXE Boot experience.
* Active Directory experience.
* Experience with Microsoft Office 2016.
* Knowledge of User Experience Virtualisation.
* Excellent team working, communication and interpersonal skills.

Desirable Skills:

* Experience with PowerShell.
* MCP Accredited.
* ITIL qualified.
* Experience in the use of service desk applications such as Axios Assyst.

If you would like to hear more about this opportunity please get in touch with Claire Lorden on 0131 524 9027 or send your CV through to

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